International delivery and shipping: Areas served by HOLLIN
Written by Dian VAULTIER··50 questions
HOLLIN ships its green teas, black teas, matchas and artisanal ceramics to 51 destinations. Delivery times, shipping costs, customs, packaging and counter collection: here are the answers to questions from our French and international customers.
International delivery and shipping
Yes, Maison HOLLIN ships its pure teas and artisanal ceramics to 51 destinations around the world.
Orders are prepared within 24h to 48h. Delivery in France generally takes 2 to 3 business days.
Yes, we regularly ship to Germany, with average delivery times of 3 to 5 business days.
Belgium and Luxembourg benefit from a fast logistics network, with deliveries completed within 3 to 4 days.
Absolutely. Customs formalities are handled by our carriers to ensure smooth delivery to Switzerland and Liechtenstein.
Yes, we deliver throughout the Iberian Peninsula (Spain and Portugal), with secure packaging to protect your objects.
Our network covers all of Italy, including Vatican City State and San Marino.
Yes, the Netherlands is one of our regular European destinations.
Yes, we continue to ship to the United Kingdom. Local customs charges may apply depending on the order amount.
Ireland is covered by our standard international delivery services.
Yes, our logistics coverage includes Jersey, Guernsey and the Isle of Man.
Absolutely, we ship our specialty teas to the United States with reliable express carriers.
Yes, Canada is one of our key destinations in North America.
Aware of the high standards of these customers, we deliver to Japan, where our Chinese teas and ceramics are highly appreciated.
Yes, we frequently ship to South Korea.
Yes, Taiwan, a renowned tea-growing region Oolong, is one of our delivery destinations.
Singapore is covered by our international express delivery services.
Yes, we regularly ship to Hong Kong.
We deliver to the United Arab Emirates, ensuring perfect thermal insulation for our sensitive teas.
Yes, Qatar is part of our logistics network in the Middle East.
We ship our collections to Saudi Arabia with full order tracking.
Yes, we deliver to Australia. Australian biosecurity regulations permit our dried and packaged tea leaves.
Absolutely, we deliver to New Zealand with average delivery times of 7 to 10 business days.
Yes, Sweden and Norway are fully integrated into our shipping network.
We ship to Denmark and Finland throughout the year.
Yes, our parcels are shipped to Iceland by air.
Austria is one of our daily destinations in Central Europe.
Yes, we deliver to Poland and Czechia within a few business days.
Slovakia and Hungary are covered by our European carriers.
Yes, we ship our orders to Romania and Bulgaria.
Our logistics network serves Estonia, Latvia and Lithuania seamlessly.
Yes, mainland Greece, its islands, and Cyprus are covered destinations.
Absolutely, we ship to Croatia and Slovenia.
Yes, Andorra and Monaco are served in the same way as metropolitan France.
We deliver to Malta with secure shipping for your fragile objects.
Costs are calculated automatically at checkout, based on the weight of the parcel and the final destination.
We select the most reliable carriers (Colissimo International, DHL, FedEx) according to the destination country to ensure the integrity of your teas.
No, customs duties and import taxes (Switzerland, UK, etc.) remain the responsibility of the recipient in accordance with local legislation.
This depends on the value of your basket and each country's customs thresholds. Any applicable taxes are handled by the carrier upon arrival.
Each teapot in artisanal ceramic is secured in custom-made, shock-resistant packaging designed to withstand the demands of air freight.
Our airtight tins and opaque sachets protect the teas from oxidation. As aircraft holds are refrigerated, the tea retains its freshness.
All our shipments include standard carrier insurance covering the declared value of your order.
As soon as your order is dispatched, an international tracking number is sent to you by email so you can track your parcel all the way to your home.
Usually, you simply need to pay the import taxes via the link provided by the carrier. Our customer service team remains at your disposal in the event of an unusual delay.
Yes, returns are accepted within 14 days, with return shipping costs remaining the responsibility of the international customer.
Yes, Click & Collect is free. You can collect your order directly from the HOLLIN du Goût counter, our contemporary Asian grocery store located at 22 avenue de la République in Sartrouville.
Our contemporary Asian grocery store is located at 22 avenue de la République in Sartrouville (Île-de-France). We prepare your orders there with care, at the HOLLIN du Goût counter.
Yes, please specify this in the order notes. We will include a handwritten card and prepare it in elegant packaging.
For countries outside the EU, a customs invoice is required on the outside of the parcel. Inside, we do not include any visible prices if it is a gift.
Our Matcha are sealed under a protective atmosphere. This rigorous packaging preserves the powder's vegetal vitality until you open the tin at home.
To avoid shipping costs, collect your order from the HOLLIN du Goût counter, our contemporary Asian grocery store located at 22 avenue de la République in Sartrouville (Île-de-France).